Privacy

Aromatico Privacy Policy (Hong Kong)

Effective date: 08 December 2025

1. Introduction

This Privacy Policy explains how Aromatico ("we", "our", or "us") collects, uses, discloses, and protects your personal data when you use our coffee e-commerce platform (the "Platform"). We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

2. What Personal Data We Collect

We may collect the following categories of personal data:
- Identification details (name, contact information)
- Account credentials
- Payment information (processed securely via third-party providers)
- Delivery address
- Purchase history
- Preferences and feedback
- Technical data (IP address, browser type, device information)
- Cookies and similar technologies

3. How We Use Your Personal Data

We use your personal data for:
- Processing and fulfilling orders
- Managing your account
- Providing customer support
- Sending transactional and promotional communications (where permitted)
- Improving our products and services
- Complying with legal obligations

4. Legal Basis for Processing

We process your personal data based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (e.g., fraud prevention, service improvement)

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, data will be securely deleted or anonymized.

6. Disclosure to Third Parties

We may share your data with:
- Payment processors
- Logistics and delivery partners
- IT service providers
- Legal and regulatory authorities (where required)
We do not sell your personal data to third parties.

7. Cross-Border Data Transfers

If we transfer your personal data outside Hong Kong, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, and restricted access.

9. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Withdraw consent for marketing
To exercise these rights, contact us at info@aromatico.hk.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

11. Marketing Communications

We may send you promotional emails if you have opted in. You can unsubscribe at any time using the link provided in the email or by contacting us.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:
Email: info@aromatico.hk